Refund & Cancellation Policy

The 10GB Monthly plan is billed monthly. The 10GB Yearly and 50GB Yearly plans are billed yearly through Paddle. Unless you cancel before the next renewal is processed, the subscription may renew for another billing period.

You can cancel future renewal from Albemo’s Plan & Storage page or an available Paddle billing portal. Cancellation normally leaves paid access available through the current paid period.

Completed payments are generally non-refundable once the paid service period has begun, including for unused time or change of mind, except where a refund, reversal, cooling-off right or other remedy is required by applicable law or Paddle’s binding payment rules. We do not use this policy to remove rights that cannot legally be waived.

Upgrades or downgrades may use Paddle proration. The amount and effective timing shown during the plan-change flow controls the change. No separate discretionary refund is promised for unused time unless required by law or the billing rules that apply to the transaction.

If a recurring payment fails, Paddle may retry it or update the subscription state. Albemo may restrict billing-dependent actions when paid entitlement ends. No unpaid storage allowance is provided. Collection access stops when paid entitlement ends. Renew within the 25-day retention window to keep the existing collection. Four reminder emails are scheduled, and the membership page shows the deletion deadline. After that deadline the collection is deleted from active storage, while the account remains. Billing and sharing-revocation controls remain available; other workspace access is locked.

For billing questions, email support@albemo.com. Include your Albemo account email and Paddle transaction or subscription ID if available. Never send passwords, verification codes or full payment-card numbers.